Frequently Asked Questions
1. How can I place an order at ourlovestore.com?
Shopping is easy and secure on ourlovestore.com.Once you have found the item you expect to purchase, you can click "add to cart" button to place in your shopping cart. Follow the instructions through the checkout process to complete the order. Your order will not be placed until the end of checkout, when asked information in your credit card.
2. Will you ship to American, Africa, Australia, Europe and other countries?
Yes, we do. Shipping to every country on earth.
3. How long will it take for my order to be processed and delivered?
Your order will be dispatched normally within 24-48 hours after receiving your payment. There are two main shipping methods to choose from. You can choose whichever you like. Free shipping Usually take 10 - 20 days to all major destinations. DHL shipping company (Delivery costs $19) Usually take 5 - 7 days to all major destinations, the fastest shipping method worldwide so far.So,it's the best way if you need it urgently. Note: The delivery time mentioned above does not include order processing time.
4. What type of currency do you accept?
At present, we accept British Pounds,United States Dollar and Euro.
5. How can I trust you with my money?
All orders are processed with extensive care to meet the needs of our customers. We appreciate the importance of your purchase. We are here to make your online shopping experience be an excellent one. Our goal is to have repeat customers long term and thus provide the best service available. If you are not satisfied with your order in any case, please contact us.
6. How can I make returns or exchanges?
We provide refund and exchange service for our valued clients. Please refer to the change and return policy at ourlovestore.com
7. How much shipping fee will be charged for each order and how can I track packages online?
The tracking information will be emailed once your order has shipped. No matter how many items you purchase per transaction.We provide free shipping service.
8. What if I need help or advice about my purchase?
If you need help with your purchase, you can click Contact Us and choose the chat method.
10. Why my Credit Card actual charged amount is more a couple of dollars than my order amount?
Our first aim is making every transaction meet customer's satisfaction. Please let us know immediately if you would like to apply for an exchange and refund. We will be responsible for the exchanges and refund if there are any product quality problems.To ensure the safe return of your items and the correct refund your order, please read carefully of our return & exchange policy as follows:
1. Exchanges & refund are accepted on merchandise within 7 days after customers received the item.
2. Customers must contact customer service first before return or exchange.
We will offer you the return shipping address after confirming.
3. Please send us the pictures of the goods and state the reason for exchange or refund. After confirming that the product has not been damaged on purpose, we will exchange the product or offer a refund at once.
4. Please ensure that the products you will return are in the original conditions and no artificial damage, furthermore, the labels should be integral and the package should be complete.
5. You should always get a tracking number and/or proof of shipping from the post office so that you are able to track your parcel in case we do not receive it. We are not responsible for your parcel if it gets lost or misplaced while it is in transit back to our company.
6. Customer is responsible for all the shipping charges caused by the whole exchange and return process.
Parcel of Cartier jewelry's packing and shipping