Order processing time
Your order will be dispatched normally within 24-48 hours after receiving your payment.
There are two main shipping methods to choose from.You can choose whichever you like.
Free Shipping (USPS & EMS)
DHL Express (Delivery costs $19)
Usually take 5 - 7 days to all major destinations,the fastest shipping method worldwide so far.So,it's the best way if you need it urgently.
Note: The delivery time mentioned above does not include order processing time.
After your package is dispatched,you will receive a shipping confirmation email including the tracking number of your order.You can track your order via the Order-tracking Websites we informed.
Will you ship to American, Africa, Australia, Europe and other countries?
Yes,we do.Shipping to every country on earth.
Will anyone know what is in my order ?
No,we ship your orders as a "gift" so no one will know what is in the package and which could save you a lot of customs fee.
Our first aim is making every transaction meet customer's satisfaction. Please let us know immediately if you would like to apply for an exchange and refund.We will be responsible for the exchanges and refund if there are any product quality problems.To ensure the safe return of your items and the correct refund your order,please read carefully of our return & exchange policy as follows:
1. Exchanges & refund are accepted on merchandise within 7 days after customers received the item.
2. Customers must contact customer service first before return or exchange.
We will offer you the return shipping address after confirming.
3. Please send us the pictures of the goods and state the reason for exchange or refund.After confirming that the product has not been damaged on purpose,we will exchange the product or offer a refund at once.
4. Please ensure that the products you will return are in the original conditions and no artificial damage,furthermore,the labels should be integral and the package should be complete.
5. You should always get a tracking number and/or proof of shipping from the post office so that you are able to track your parcel in case we do not receive it.We are not responsible for your parcel if it gets lost or misplaced while it is in transit back to our company.
6. Customer is responsible for all the shipping charges caused by the whole exchange and return process.
Parcel of Cartier jewelry's packing and shipping